We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem it appropriate, replace the item. If the item is no longer available. Luvente may, at its discretion, replace it with like-kind or allow a refund equal to the selling price of the original item or component.
If we determine the damage is not caused by a manufacturing defect, we will tell you if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered part of the item's character and should not be considered a defect.
Cleaning And Inspection on Diamond Rings
We recommend having your Luvente jewelry cleaned and inspected yearly or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge to Luvente customers on their Luvente jewelry. The customer only pays for shipping, and Luvente pays for return shipping or you can have it cleaned at your local retailer. Repairs to your jewelry can also be done at this time at cost.
Conditions And Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Luvente.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss resulting from failure to obtain repairs necessary to maintain the product's integrity are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing. Prong and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear. Bent, caught or worn-out prong allowing a stone to fall out or be lost due to normal wear or other damage. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.