Tracking numbers are automatically sent as soon as your order is packed! Once your order has been picked up by one of our carriers, the tracking number is activated, and you will be able to see the status of your order.
If you haven't received a shipping notification, it is likely that your order is still in production. You can check the status of your order in the My Orders section or thru info@luvente.com or 516.203.1880.
You'll see a ‘Ship by’ date on the product page, at checkout, on your Order Confirmation email and the My Orders section of our website. If your order is past its estimated ship by date, please contact our Care Team through email or telephone
Our Try-On box is free and consists of your choice of samples! These jewelry items are replicas of Luvente’s Collection designs and are crafted in sterling silver with gold plating. We require a valid credit or debit card for your order, but not to worry—the trial is free! An account on Luvente.com will automatically be created for easier shipping and return of the sample jewelry. Items that are not returned will be charged a replacement fee. Please get in touch with us at info@luvente.com if you need assistance with the return or if anything has delayed the shipment.
Failure to return any items from the Home Try-On, in good condition, will result in a charge for the cost of the item.
Our Standard Ring size is 6.5, For sizing charts Click Here
Our Standard Bangle / Bracelet size is 7, For sizing charts Click Here
Our Try on Necklaces come in 16” adjustable or 18’’. For our Necklace length guide Click Here
All in stock items are shipped next day, however, if you have not received a shipment confirmation email please contact our team via email or telephone.
For all non-stock items passed the estimated shipment date, we do our best to notify you of any delays but for more information please contact us through email or telephone.
Luvente provides a 45-day return window starting from the day your item gets delivered. If you decide your jewelry isn’t for you, we’ll make it as easy as possible, just head on over to our Returns Portal to receive your free return shipping label. To be eligible for a return, the piece must be unworn and sent back in its original packaging. Luvente accepts returns for in-stock as well as non-stock items.
Refunds take approximately 20 business days to be processed by our team and depending on your credit card, it may take 2-5 business days for the refund to post to your account after processing
Luvente provides a 45-day return window starting from the day your item gets delivered. Head on over to our Returns Portal to receive your free return shipping label.
To be eligible for a return, the piece must be unworn and sent back in its original packaging. Luvente accepts returns for in-stock as well as non-stock items.
Learn about our returns policy
Yes! Head on over to our Returns Portal and select a gift return. If you do not have your original order number, please email us at info@luvente.com with the original purchaser’s name and/or email address and we’ll be happy to help you out! The gift-giver will not be notified of this transaction.
Gift returns can only be refunded to store credit for the amount paid for the original purchase. To be eligible for a return, the piece must be unworn and sent back in its original packaging.
Refunds take approximately 15-25 business days to be processed by our team and depending on your credit card, it may take 2-5 business days for the refund to post to your account after processing.
If you still have not received your refund, please email the customers service with your order number and/or your email address should you not receive your refund after 25 business days.
Kindly note that a limit of one (1) discount may be applied to each order. Items such as gift cards are excluded from all discounts
Please write our customer support team and we’d be happy to help!
