How can we help you?

Tracking numbers are automatically sent as soon as your order is packed! Once your order has been picked up by one of our carriers, the tracking number is activated, and you will be able to see the status of your order.

If you haven't received a shipping notification, it is likely that your order is still in production. You can check the status of your order in the My Orders section or thru [email protected], 516.203.1880, or chat.

You'll see a ‘Ship by’ date on the product page, at checkout, on your Order Confirmation email and the My Orders section of our website. If your order is past its estimated ship by date, please contact our Care Team through live chat, via email or telephone

All orders take 1-2 business days to be processed after being placed, depending on order cut off times. For orders within the US, shipping normally takes 3-5 business days or faster depending on which delivery method chosen at checkout. As soon as your order ships, you can track it through your shipping confirmation email or the My Orders section.

All Luvente jewelry is shipped via FedEx or UPS and will arrive within 2-6 days of shipping. Expedited shipping is available for an additional charge at time of checkout. We are unable to ship to P.O. boxes or military bases at this time.

Our shipping and processing times depend on the items you've ordered. Home Try-On orders and in stock items will ship approximately 1-2 business days after the order is placed. Out of stock jewelry ships by the estimated ship date on the item page. You will receive a shipping notification email with tracking as soon as it is mailed out!

If an order is sent back to Luvente due to insufficient/incorrect address or due to no answer/signature, the order will be canceled, or the customer will have to pay for shipping again for any further delivery efforts requested by the client. We are unable to modify or cancel your shipment once it has been placed and handed over to the carrier for shipping. Please take an extra minute to review and make sure all information is correct before completing your order.

Yes, a signature is required for all orders over $500. Be sure to ship your order to an address where you or someone you trust will be available to sign. If your order was less than $500 and you would like to special request a signature at delivery, please reach out to [email protected]

You should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there’s a typo in your email address. Please reach out to our Care Team live through chat, via email or telephone with your full name and order number (#123456) to check the order status.

Changes to order containing an in-stock item We accept changes to your order up to 5 hours after placing your order. Unfortunately, we are unable to make any changes once the order has been processed and packed. Contact us through the chat window on the bottom left corner of our website or email or telephone. We are available Mon-Fri, 9:30am to 6pm EST, excluding public holidays.

Yes, you can. Please contact the Care Team through the chat window on the bottom left corner of our website or, call, or send us an email.

Note: We won’t be able to cancel your order once it has been processed and packed.

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All in stock items are shipped next day, however, if you have not received a shipment confirmation email please contact our team via chat window on the bottom left corner of our website or email or telephone.

For all non-stock items passed the estimated shipment date, we do our best to notify you of any delays but for more information please use the chat box (lower left hand corner), email or telephone.

So sorry to hear that and don’t worry, return shipping as well as shipping the correct piece is on us, OBVIOUSLY! Please contact the customer support team through the chat box on the bottom left corner of our website, send us an email or call. We’ll help resolve it for you ASAP.

Don’t worry we got you covered! Please contact the customer service team through the chat box on the bottom left corner of our website, send us an email or call. We’ll help resolve it for you as soon as possible.

Luvente provides a 45-day return window starting from the day your item gets delivered. If you decide your jewelry isn’t for you, we’ll make it as easy as possible, just head on over to our Returns Portal to receive your free return shipping label. To be eligible for a return, the piece must be unworn and sent back in its original packaging. Luvente accepts returns for in-stock as well as non-stock items.

Refunds take approximately 20 business days to be processed by our team and depending on your credit card, it may take 2-5 business days for the refund to post to your account after processing

Luvente provides a 45-day return window starting from the day your item gets delivered. Head on over to our Returns Portal to receive your free return shipping label.

To be eligible for a return, the piece must be unworn and sent back in its original packaging. Luvente accepts returns for in-stock as well as non-stock items.

Learn about our returns policy

Yes! Head on over to our Returns Portal and select a gift return. If you do not have your original order number, please email us at [email protected] with the original purchaser’s name and/or email address and we’ll be happy to help you out! The gift-giver will not be notified of this transaction.

Gift returns can only be refunded to store credit for the amount paid for the original purchase. To be eligible for a return, the piece must be unworn and sent back in its original packaging.

Refunds take approximately 15-25 business days to be processed by our team and depending on your credit card, it may take 2-5 business days for the refund to post to your account after processing.

If you still have not received your refund, please email the customers service with your order number and/or your email address should you not receive your refund after 25 business days.

No exchange or return transactions can be completed at the location of a Luvente Authorized Retailer. Please reach out to our customer support team via chat box, on lower left corner, email or telephone

It’s not too late! Please write in to the customer support with your order number and/or the email address and we will see what we can do.

Please note that a limit of one (1) discount may be applied to each order

OF COURSE! Simply enter your discount code in the discount code field, then enter your gift card code.

Kindly note that a limit of one (1) discount may be applied to each order. Items such as gift cards are excluded from all discounts

Please write our customer support team and we’d be happy to help!

Our Try-On box is free and consists of your choice of samples! These jewelry items are replicas of Luvente’s Collection designs and are crafted in sterling silver with gold plating. We require a valid credit or debit card for your order, but not to worry—the trial is free! An account on Luvente.com will automatically be created for easier shipping and return of the sample jewelry. Items that are not returned will be charged a replacement fee. Please get in touch with us at [email protected] if you need assistance with the return or if anything has delayed the shipment.

Failure to return any items from the Home Try-On, in good condition, will result in a charge for the cost of the item.

The Try-On jewelry can be kept for up to 14 days and can always be sent back sooner. Please don't toss the packaging or printed information as we’ve made it easy to use the provided materials for the return! If you need a new return label for any reason, please email [email protected] with your order number for assistance.

Our try-on jewelry is intended to represent their fine jewelry counterpart and are not meant to be worn daily.

Simply log into your account and select reorder hyperlink. Then click the item which you would like to order which will bring you to the item page where you can select your metal color along with any stone preferences and size and add it to your cart. If you need additional assistance please email us, [email protected], or live chat on our website.

Our Standard Ring size is 6.5, For sizing charts Click Here

Our Standard Bangle / Bracelet size is 7, For sizing charts Click Here

Our Try on Necklaces come in 16” adjustable or 18’’. For our Necklace length guide Click Here