Faq

Tracking numbers are automatically sent as soon as your order is packed! Once your order has been picked up by one of our carriers, the tracking number is activated, and you will be able to see the status of your order.

If you haven't received a shipping notification, it is likely that your order is still in production. You can check the status of your order in the My Orders section or thru [email protected], 212.730.1003, or chat.

You'll see a ‘Ship by’ date on the product page, at checkout, on your Order Confirmation email and the My Orders section of our website. If your order is past its estimated ship by date, please contact our Care Team through live chat, via email or telephone

All orders take 1-2 business days to be processed after being placed, depending on order cut off times. For orders within the US, shipping normally takes 3-5 business days or faster depending on which delivery method chosen at checkout. As soon as your order ships, you can track it through your shipping confirmation email or the My Orders section.

All Luvente jewelry is shipped via FedEx or UPS and will arrive within 2-6 days of shipping. Expedited shipping is available for an additional charge at time of checkout. We are unable to ship to P.O. boxes or military bases at this time.

Our shipping and processing times depend on the items you've ordered. Home Try-On orders and in stock items will ship approximately 1-2 business days after the order is placed. Out of stock jewelry ships by the estimated ship date on the item page. You will receive a shipping notification email with tracking as soon as it is mailed out!

If an order is sent back to Luvente due to insufficient/incorrect address or due to no answer/signature, the order will be canceled, or the customer will have to pay for shipping again for any further delivery efforts requested by the client. We are unable to modify or cancel your shipment once it has been placed and handed over to the carrier for shipping. Please take an extra minute to review and make sure all information is correct before completing your order.

Yes, a signature is required for all orders over $500. Be sure to ship your order to an address where you or someone you trust will be available to sign. If your order was less than $500 and you would like to special request a signature at delivery, please reach out to [email protected]

You should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there’s a typo in your email address. Please reach out to our Care Team live through chat, via email or telephone with your full name and order number (#123456) to check the order status.

Changes to order containing an in-stock item We accept changes to your order up to 5 hours after placing your order. Unfortunately, we are unable to make any changes once the order has been processed and packed. Contact us through the chat window on the bottom left corner of our website or email or telephone. We are available Mon-Fri, 9:30am to 6pm EST, excluding public holidays.

Yes, you can. Please contact the Care Team through the chat window on the bottom left corner of our website or, call, or send us an email.

Note: We won’t be able to cancel your order once it has been processed and packed.

All in stock items are shipped next day, however, if you have not received a shipment confirmation email please contact our team via chat window on the bottom left corner of our website or email or telephone.

For all non-stock items passed the estimated shipment date, we do our best to notify you of any delays but for more information please use the chat box (lower left hand corner), email or telephone.

So sorry to hear that and don’t worry, return shipping as well as shipping the correct piece is on us, OBVIOUSLY! Please contact the customer support team through the chat box on the bottom left corner of our website, send us an email or call. We’ll help resolve it for you ASAP.

Don’t worry we got you covered! Please contact the customer service team through the chat box on the bottom left corner of our website, send us an email or call. We’ll help resolve it for you as soon as possible.

Luvente provides a 45-day return window starting from the day your item gets delivered. If you decide your jewelry isn’t for you, we’ll make it as easy as possible, just head on over to our Returns Portal to receive your free return shipping label. To be eligible for a return, the piece must be unworn and sent back in its original packaging. Luvente accepts returns for in-stock as well as non-stock items.

Refunds take approximately 20 business days to be processed by our team and depending on your credit card, it may take 2-5 business days for the refund to post to your account after processing

Luvente provides a 45-day return window starting from the day your item gets delivered. Head on over to our Returns Portal to receive your free return shipping label.

To be eligible for a return, the piece must be unworn and sent back in its original packaging. Luvente accepts returns for in-stock as well as non-stock items.

Learn about our returns policy

Yes! Head on over to our Returns Portal and select a gift return. If you do not have your original order number, please email us at [email protected] with the original purchaser’s name and/or email address and we’ll be happy to help you out! The gift-giver will not be notified of this transaction.

Gift returns can only be refunded to store credit for the amount paid for the original purchase. To be eligible for a return, the piece must be unworn and sent back in its original packaging.

Refunds take approximately 15-25 business days to be processed by our team and depending on your credit card, it may take 2-5 business days for the refund to post to your account after processing.

If you still have not received your refund, please email the customers service with your order number and/or your email address should you not receive your refund after 25 business days.

No exchange or return transactions can be completed at the location of a Luvente Authorized Retailer. Please reach out to our customer support team via chat box, on lower left corner, email or telephone

It’s not too late! Please write in to the customer support with your order number and/or the email address and we will see what we can do.

Please note that a limit of one (1) discount may be applied to each order

OF COURSE! Simply enter your discount code in the discount code field, then enter your gift card code.

Kindly note that a limit of one (1) discount may be applied to each order. Items such as gift cards are excluded from all discounts

Please write our customer support team and we’d be happy to help!

“Martini Necklace Giveaway” Official Rules Through October 31, 2023, any customer with a purchase over $1,500 (before shipping and taxes, but after the use of any promotion or discount codes) will automatically receive a “Martini Necklace,” with an approximate retail value of $690.00.
Terms & Conditions: Customers who make a purchase during the offer period over $1,500 will receive a “Martini Necklace” similar to the one pictured above. ... If a customer uses any promotion or discount codes, the amount required to meet the above $1,500 threshold will be calculated after such promotion or discount is used (i.e., the actual purchase price). In addition, if the customer returns any portion of the purchase that satisfied the minimum requirement, the customer must also return the gift. Otherwise, Luvente will charge $690.00 on the same credit card on which the customer made the underlying purchase. The customer can request a color combination (i.e., the color combination does not have to be the exact same as the picture above), but Luvente has the sole discretion to accommodate such request. The promotional necklace will be shipped together with the underlying purchase.
This offer may not be combined with any other offer and cannot be applied retroactively. Eligible customers will only receive promotion item once, regardless of the number of qualifying purchases during the offer period. Limited quantities are available, and the offer is while supplies last. The jewelry offered in this promotion cannot be exchanged or returned for a refund, and will not be replaced if misplaced, lost or stolen. Luvente reserves the right, in its sole discretion, to not provide any jewelry in the event of any fraud or deception, and to substitute jewelry, including substituting natural and lab diamond earrings, based on availability. The purchaser is solely responsible for reporting and paying any applicable taxes associated with the receipt of the jewelry. Luvente is not responsible for Internet, telephone, electronic, hardware, software, network or computer malfunctions, failures, or difficulties. The offer terms are subject to change at any time without prior notice. Other restrictions may apply. This offer begins at 12:01 a.m., New York time, on Sept 6th, 2023 and ends on October 31st, 2023 at 11:59 p.m., New York time.

“Stay in Touch Sweepstakes” Official Rules NO PURCHASE IS NECESSARY TO WIN, NOR WILL A PURCHASE IMPROVE CHANCES OF WINNING. SUBJECT TO ALL FEDERAL, STATE, AND LOCAL LAWS AND REGULATIONS.
1. GIVEAWAY ENTRY PERIOD: The entry period for Luvente’s “Stay in Touch Sweepstakes” (the “Giveaway”) starts on Sept 6th, 2023 at 12:01 a.m., New York time and will end on October 31st, 2023, at 11:59 p.m., ... New York time (the “Giveaway Entry Period”). Up to fifty (50) winners will be selected on or around November 10, 2023 and notified by email or SMS. Winners will be selected subject to these Official Rules. An entry in the Giveaway does not constitute entry into any other promotion, contest or sweepstakes. THIS GIVEAWAY IS IN NO WAY SPONSORED, ENDORSED OR ADMINISTERED BY, OR ASSOCIATED WITH FACEBOOK, INSTAGRAM, TIKTOK, TWITTER OR ANY OTHER SOCIAL MEDIA PLATFORMS.

2. SPONSOR: The sponsor for the Giveaway is Fast Fashion E-Com, Inc. (the “Sponsor,” “Luvente,” “we,” “our” or “us”), located at 49 West 23rd Street, 7th Floor, New York, New York 10010.

3. ELIGIBILITY: The Giveaway is open to current legal residents of the 50 United States (excluding Rhode Island) and Washington, D.C. All entrants must be 18 years of age or older or age of majority or older (in those jurisdictions where the age of majority is over 18) (each, an “entrant,” “you or “your”). Luvente’s employees and their immediate family members (parent, child, sibling and spouse of each) and those living in the same households of each are not eligible. Void elsewhere and where prohibited by law.

4. HOW TO ENTER:During the Giveaway Entry Period, sign up to receive email and/or SMS marketing messages from Luvente. You will receive one (1) entry for subscribing to email marketing messages. You must be subscribed via the applicable messaging channel at the time of drawing in order to win. The maximum number of entries per person is one (1). Entries received from any person, email address, or phone number in excess of the stated maximum will be void. Any attempt to obtain more than the stated number of entries by using multiple/different email or addresses, accounts, identities, registrations and logins, or any other methods, will disqualify all that participant’s entries and that participant will be disqualified from the Giveaway and may be disqualified from future Luvente promotions. Any use of an automated system to participate is strictly prohibited and will result in disqualification from the Giveaway and all future Luvente promotions.

5. WINNERS AND ODDS: On or about November 10, 2023, the Sponsor will conduct a random drawing from among all eligible entries timely received. The odds of winning depend upon the number of entries received. A maximum of fifty (50) prizes will be awarded, consisting of a pair of “Martini Stud Earrings,” with an approximate retail value of $690.00 and similar to the one pictured above, based on five thousand (5,000) unique entries (i.e., the odds of winning are one (1) in one hundred (100) based on five thousand (5,000) unique entries). The winners will be picked randomly. The colors of the stones will be based on availability and are not guaranteed. Luvente has the sole discretion to reduce the number of prizes based on the number of unique entities submitted during the Giveaway Entry Period, but Luvente will not increase the number of prizes even if the unique entries exceed five thousand (5,000). No substitution, assignment or transfer of any prize is permitted, except by Luvente, who has the right to substitute a prize with another of comparable or greater value. No returns or exchanges of prizes are permitted except at Luvente’s sole discretion. All taxes in connection with the prize, and the reporting consequence thereof, are the sole responsibility of the prize winner. Prize winner may be sent an IRS Form 1099, or other appropriate tax document, in the event the average retail value of the prize requires Luvente to submit such form. Luvente may require a signed affidavit and/or completed Form W-9 before awarding any prize. The prize winner may be required to pay shipping and handling fees. Luvente, may, in its sole discretion, pay for shipping and handling for winners within our normal delivery areas for those jurisdictions. Any taxes or duties owed for shipping and handling fees will be the sole responsibility of the winner. Luvente will notify the winner via email or SMS to the email address or phone number provided at the time of entry, as applicable, within approximately seven (7) days following the drawing. The winner will have ten (10) days from the time of notification to respond, otherwise the prize will be forfeited and Luvente will not select an alternate winner. Luvente is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or the winner’s failure to adequately monitor any email account. Luvente reserves the right to disqualify any winner should such winner be in violation of these Official Rules as determined by Luvente in its sole discretion.

6. RELEASE AND LIMITATION OF LIABILITY: By entering the Giveaway or receiving any prize, each entrant agrees to release and hold harmless Luvente and its subsidiaries, affiliates, partners, members, managers, representatives, agents, employees, officers, directors, successors and assigns (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Giveaway or receipt or use or misuse of any prize. The Released Parties are not responsible for: (1) any incomplete, incorrect or inaccurate information, whether caused by entrants, printing errors or any of the equipment or programming associated with or utilized in the promotion; (2) any lost or misdirected email, or any technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software; (3) unauthorized human intervention in any part of the entry process or the Giveaway; (4) technical or human error that may occur in the administration of the Giveaway or the processing of entries; or (5) any injury or damage to persons or property that may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Giveaway or receipt or use of misuse of any prize. Entrant agrees to release and hold the Released Parties harmless from any and all consequences, liability, losses, damages (including, without limitation, consequential, punitive, incidental, special or increased damages and those related to personal injury, death or damage to property), costs and expenses, of any kind, under any legal theory, arising from or related to this Giveaway, including but limited to entrant’s entry and participation in this Giveaway, the acceptance and/or use (or misuse) of any prize, printing errors, any claims based upon rights of publicity and invasion of privacy. Luvente is not responsible for any fraud or misconduct on the part of the entrants. Should an entrant engage in fraud or misconduct of any nature, determined by Luvente in its sole discretion, including but not limited to a violation of these Official Rules, such participant will immediately be disqualified from the Giveaway and may be disqualified from future Luvente promotions. If for any reason an entrant’s entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, such entrant’s sole remedy is another entry in the Giveaway, if feasible. If not feasible (as determined by Luvente in its sole discretion), such entrant shall have no remedy or recourse against Luvente whatsoever.

7. DISCLAIMER OF REPRESENTATIONS AND WARRANTIES: Luvente makes no representations or warranties of any kind, express or implied, regarding your participation in the Giveaway or any prize of any kind. The Giveaway, the prizes, and all materials provided through the Giveaway are provided “as is” without warranty of any kind, either express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Prizes awarded through the Giveaway are not subject to Luvente’s warranty for purchased products and will have no eligibility for repair or replacement for any defects.

8. PRIVACY AND USE OF GIVEAWAY INFORMATION:Luvente collects personal information from you when you enter this Giveaway. All entrant information is subject to Luvente’s Privacy Policy, which may be found at https://dev.luvente.com/privacy-policy. Luvente reserves the right to use any information collected in accordance with its Privacy Policy. Except where prohibited, participation in the Giveaway constitutes each entrant’s consent to Luvente’s use of such entrant’s name, prize information, likeness, voice, opinions, biographical information, hometown and state and all or a part of such entrant’s entry for promotional purposes in any media without payment or consideration, and without notice to, or prior review or approval from, such entrant. Within five (5) days of receiving notice, Luvente may also require any potential winner to sign an affidavit of eligibility, liability release and a publicity release that, among other things, will allow Luvente to use such entrant’s name, photograph, likeness, voice, prize information, and biographical information for publicity and promotional purposes without further compensation, and without notice to, or prior review or approval from, entrant, where permitted by law. Notice of Financial Incentive (California residents): This Giveaway may be considered a “financial incentive” under the California Consumer Privacy Act because we are giving entrants something in exchange for the collection and retention of their personal information. The value of such personal information is related to the value we offer to entrants for participation in the Giveaway and varies based on several factors, including whether entrants respond to marketing offers from us or subsequently opt out, as well as our costs associated with administering the Giveaway. Participation is voluntary, and you may opt out of the Giveaway at any time by emailing [email protected].

9. CHOICE OF LAW AND JURISDICTION: Giveaway official rules and the rights and obligations of Luvente and participants will be governed by, construed, and enforced in accordance with the laws of the State of New York, without regard to any choice of law principles. All actions, proceedings or litigation relating hereto will be instituted and prosecuted solely within the State of New York, the County of New York. Each entrant hereby agrees and irrevocably consents to submit to the exclusive jurisdiction and venue of the courts of the State of New York and of the District Court of the Southern District of New York, for any and all claims arising from or related to this Giveaway.

10. GIVEAWAY SPONSOR:Luvente is responsible for the collection, submission and processing of entries and the overall administration and execution of the Giveaway. The entrants should communicate with the Sponsor through the email address [email protected] with any questions, comments or problems related to the Giveaway, including the winners’ list.

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Why haven’t I received a Shipping Notification email?

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