Free 45 Day Returns
At Luvente, we offer complimentary 45 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 45 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment. We take pride that our jewelry is produced with exceptional standards.
Luvente offers free return shipping on all orders placed on our website. We will provide a free FedEx or UPS return shipping label, so that your return process is seamless and easy.
Please note that returned items must be in unworn condition and accompanied by all original documentation. While engraved jewelry is eligible for return and exchange, they are subject to a $40 fee for removing the engraving. The following orders are nonreturnable: fine jewelry items that have been personalized (such as nameplates); rings that have been modified or resized; and custom designed jewelry. If you have a special request for a later delivery date, our 45 day return/exchange period begins on the date that your order was first available to ship.
How To Return An Order
- Obtain the Return Shipping Authorization Code: By logging into your account and going to my orders section, and clicking return link or contact us at 212-730-1003 or via our chat, to obtain a return shipping authorization code and request your free return shipping label. Write your return shipping authorization code on the outside of the package you are returning.
- Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
- Shipment and Insurance: In order for the insurance to be valid with the use of your free prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx or UPS Priority box and seal it. Place the small FedEx/UPS Priority box inside a medium FedEx Priority box and tap down the tops of the box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx/UPS location. Luvente and FedEx/UPS are not responsible for packages dropped off in FedEx/UPS Drop Boxes or Non-FedEx/UPS staffed locations. Obtain a FedEx/UPS receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
- If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Luvente. Don’t forget to write the RMA # provided on the outside of the box and follow instruction is step 2 – 3 for packing. Luvente is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately five to ten business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 212-730-1003 to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, personalized, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at 212-730-1003.
Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. Luvente is not responsible for lost or stolen gift cards.